Sweetwater Creek runs through Austell, and in 2009 it stayed over flood stage for four days. For creek water, a burst line, or a sewer backup in 30106 or 30168, call and we connect you with an independent restoration company that serves your area.
Partner companies work with the major homeowners insurers in Georgia, including:
State Farm
Allstate
USAA
Travelers
Auto-Owners
Farmers
American Family
Liberty Mutual
Georgia Farm Bureau
Progressive
Insurers are named for reference only. We are not affiliated with or endorsed by any insurance company.
Why Austell homes take on water
Austell has its own city water system with an after-hours emergency line. Sweetwater Creek and Olley Creek both went far over flood stage in September 2009.
Sweetwater Creek
During the September 2009 floods, Sweetwater Creek at Austell crested at 30.80 feet against a 10-foot flood stage and stayed above flood stage from September 21 to September 25. Olley Creek at Austell reached 27.40 feet (flood stage 12). National Weather Service, Epic Floods of 2009
Know which water system you're on
The City of Austell Water System lists its own after-hours emergency line. Breaks on the city side are the city's; water inside the house is yours to dry out. City of Austell utility billing
Sudden leaks like a burst pipe are usually covered by a standard Georgia homeowners policy. Sump pump and sewer backups need a water backup endorsement, and flooding from outside needs separate flood insurance.
Every job is measured on site, so nobody can give an honest price over the phone. Nationally, Angi puts the average at about $3,800, which is not a quote or a Austell price.
Who do I call for a water emergency in Austell after hours?
The City of Austell Water System lists (770) 944-4320 for after-hours emergency customer service and (770) 944-4300 during office hours. If your water bill comes from a different utility, call that one instead. For water inside the house, shut off the main and call us.
How fast does a flooded Austell home need to be dried?
The EPA says wet materials should be dried within 24 to 48 hours to prevent mold. Creek water also counts as contaminated, so soaked drywall, insulation, and carpet pad usually come out rather than being dried in place.
Water damage in Austell? The sooner drying starts, the less comes out of your walls.